Privacy Policy

Ausha proudly announces its ISO/IEC 27001:2022 certification, showcasing our commitment to top-tier information security. This reflects our stringent security protocols, policies, and documentation, ensuring your data’s confidentiality, integrity, and availability. Download the certificate.

Ausha, a single-shareholder simplified joint-stock company with share capital of €320,297, whose head office is located at 679 Avenue de la République 59800 Lille, France, registered in the Metropolitan Lille Trade & Companies Register under no. 879 276 723, and whose president, Maxime Piquette, is the legal representative, is required to process information about you when you browse this website and use the services offered on it.

For example, when you subscribe online, complete a form to test the demo version, browse the website to listen to a podcast, ask a question in the chat, or sign up for the affiliation program, you send us information, some of which may identify you (hereinafter “Personal Data”).

Ausha agrees that the processing of your Personal Data complies with EU Regulation no. 2016/679 of April 27, 2016, on the protection of individuals with regard to personal data processing (GDPR), and French Law no. 78-17 of January 6, 1978, as amended, on information technology, data files, and civil liberties.

Your Personal Data is processed only in the cases covered by applicable regulations, specifically one of the following legal bases:

– The execution of a contract we have entered into with you

– Compliance with a legal or regulatory obligation

– The existence of a legitimate interest in the use of your data

1. What Personal Data is collected?

Data that you send us directly

This is data that you provide to us during our various interactions and when you fill in online forms. This may include:

– Personal identification information, such as your first and last name and your company

– Contact information, such as your email address, phone number, and mailing address

– Profile information, such as your chosen avatar of photograph, your personal website, your country, and your language

Information that we collect in the course of our business relationship

– Billing information, such as your billing address, VAT number, payment dates and amounts, billing history, and outstanding payments

– Information identifying your payment method, such as the bank, expiration date, and the last four digits of your credit card

– The amount of commissions received as part of your affiliation program membership

– Responses to satisfaction questionnaires

– Subscription cancellation requests

– Requests made from the chat and subsequent interactions

Information that we collect automatically

Each time you visit our website, we collect information about your browsing behavior. Various technologies may be used to collect this data, which we generally refer to as “cookies”.

A cookie is a text file created when you visit a website, mobile app, or online advertisement. It is stored in a specific location on the hard drive of your computer or mobile device. Cookies are generated by your web browser or the mobile app you are using, and a cookie’s issuer is the only party that can read or edit the information contained in them.

A cookie does not identify you personally. It allows its issuer to recognize your device and collect a certain amount of information about the browsing carried out from that device.

Cookies have several functions, such as allowing you to browse a website or mobile app efficiently and remembering your choices and the goods and services you want to buy. You can find more information about cookies on the CNIL website at

The cookies we put on your device give us access to the following information:

  • The IP address of the equipment you are using
  • The address of the webpage you came from (“referrer”)
  • The language
  • The browser type and version used by your device
  • The type of operating system used by your device
  • The browsing data for the site, the content, country, and date of viewing or listening
  • The technical characteristics, including the date, time, and online duration of a communication made by the podcast service user and identifying information about the recipient(s) of the communication

The aforementioned cookies do not require your prior consent to be placed and stored on your device, in accordance with applicable legislation, with regard to their purposes referred to above in Article 2.

2. For what purposes is the Personal Data used?

Processing that Ausha needs in order to provide services

  • Managing subscription contracts, the trial version, and the affiliation program and carrying out the subscribed services
  • Billing, collecting payments, and managing outstanding payments
  • Notifying customers about their payment information
  • Managing questions and complaints with customers, listeners, and prospects through the chat
  • Administering satisfaction surveys
  • Sending technical and sales information about our services
  • Sending newsletters on behalf of subscribers

Purposes for using browser cookies

  • Optimizing the browsing experience on our website: improving website features, carrying out internal technical operations to resolve issues, implementing security measures, and improving the display of content
  • Audience measurements: establishing listener statistics on behalf of podcast service users

Purposes meeting legal, regulatory, administrative, or judicial obligations

  • Managing the exercise of your rights concerning your Personal Data under the conditions provided below in Article 6
  • Compliance with the obligation to keep identifying information for anyone who has contributed to the creation of online content for research purposes or for finding and pursuing a number of infractions, in accordance with the Trust in the Digital Economy Act of June 21, 2004
  • In general, compliance with all legal, tax, statutory, and regulatory obligations and all official requests from public or legal authorities to which we must respond

3. Who may have access to your data?

Ausha’s subcontractors

Some of your Personal Data may be made accessible to the following subcontractors, who provide services on our behalf:

  • The manager of our computing equipment
  • CRM service providers
  • Data hosting providers
  • The accounting software company
  • The online billing and payment service provider
  • Providers of email and chat tools
  • The questionnaire software company
  • Service providers of analytical and statistical solutions
  • The affiliation service provider

Police, administrative, and legal authorities

We may transmit some of your Personal Data to these parties when required by law or regulations and when requested by authorities.

Other recipients

We act as a subcontractor on behalf of our subscribers to produce audience measurements and to manage sent information and newsletter subscriptions and cancellations. As such, we may transmit some of your Personal Data to customers and to the following recipients:

– Audience measurement certification bodies

– CDSP service provider

4. Is your data transferred outside of the European Union?

Some of your Personal Data may be transferred to subcontractors located outside the European Union.

For this type of transfer, we strive to ensure that the processing of data complies with this privacy policy and that it is governed by the European Commission’s standard contractual clauses that ensure a sufficient level of protection for your privacy and basic human rights.

How long do we keep your data?

Your Personal Data is kept for the purposes identified above, as follows:

PurposePersonal Data CategoryRetention Time
Managing online user profiles and accountsIdentifying data related to an account or profile4 months from the end of your subscription or 1 month from the end of the trial
Managing the customer relationshipIdentifying data and customer contact information5 years from the end of the subscription
Managing the prospect relationshipIdentifying data and prospect contact information3 years from the last contact
Managing subscriptions and billingBilling and subscription information5 years from the end of the subscription
Notifying customers about their payment information Payment method information4 months from the end of the subscription
Administering satisfaction surveysResponses to questionnaires4 months from the end of the contractual relationship (otherwise anonymization)
Improving the website’s featuresUser login and browsing data13 months from their registration
Managing the relationship with affiliatesIdentifying data and received commissions5 years from the end of the affiliation relationship
Compliance with obligations related to the Trust in the Digital Economy ActIdentifying data about users disseminating online content12 months from their registration
Audience measurementsListener browsing data13 months from their registration

6. What are your rights?

Your data access rights

You have a right to access your Personal Data and to request that it be rectified, limited, completed, or updated. You may also request that your data be erased or object to its processing, if you have a legitimate reason. You may ask to exercise your right to data portability, which is your right to receive the Personal Data that you have provided to us, in a structured, commonly used format, and your right to transmit that data to another data controller. You may provide guidance on the storage, deletion, and communication of your Personal Data after your death.

You may exercise your rights by emailing us at [email protected].

Before responding to your request, we may verify your identity and/or ask you to provide additional information to meet your request.

Finally, we hereby inform you that you have a right to submit a complaint to a supervisory authority, particular one in the Member State where you reside, where you work, or where you believe your Personal Data has been violated, if you believe that its processing constitutes a violation of your rights. In France, this authority is the Commission Nationale de l’Informatique et des Libertés (CNIL).

Your rights regarding the sending of technical and sales information

You may always object to receiving newsletters by clicking the unsubscribe link provided in each email. privacy-policy